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Terms & Conditions

General


1.) You must be 18 or older to try, purchase, or use these products.
2.) The customer acknowledges that nicotine is an addictive, potentially habit forming substance and may adversely affect circulatory and/or pulmonary function. Any nicotine containing products that are sold or resold by Vapor Shark are designed to deliver a similar pharmacological and physiological experience as compared to a cigarette and with a similar impact on health. If any side effects, or possible side effects are experienced, use of the product should be ceased immediately and a physician consulted.


Shipping

1.) We provide free USPS Priority shipping on all domestic orders of house brands.
2.) Orders that have selected the USPS free or USPS Flat Rate shipping option are shipped with a delivery goal of 1-4 business days based on delivery estimates provided by USPS. This does not include processing time, which is under 48 hours ( business days ), with the exception of back ordered items which will be filled and shipped promptly upon inventory availability.
3.) Expedited shipping options are available for domestic orders with United Parcel Service (UPS), FedEx and USPS. Options include: 2nd Day Air, Next Day Air, and Next Day Air Early AM, 1-3 Day. Prices will vary depending on geographical location. Orders placed after 2:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
4.) International shipping rates and delivery times may vary. All international orders ship via United Parcel Service (UPS). Estimates are available during checkout when purchasing on www.vapeunderground.com.
5.) When shipping internationally, we are not responsible for knowing the Customs Policies of the countries you select to ship our product to. Shipping costs will not be included in the refund if your order does not pass inspection at the point of entry and is returned to, Vape Underground, the sender. In addition, we are not responsible for any exchange rate fees you might incur due to refunding your order.
6.) We are not responsible for items lost in transit, items sent to the wrong address, nor international fees charged by your country or third parties. 
7.) Missing and damaged items must be claimed within 7 days of "Delivered" status update via the tracking information. 

Warranty


1)  Our limited warranty covers manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. The following examples are NOT included in the warranty. Usage based defects include, but are not limited to: 

• Devices that have dropped. 
• Devices that have been crushed. 
• Devices that have suffered damage from e-liquid leaking into the unit. 
• Devices that have been exposed to water. 
• Bent devices/atomizers. 
• Damage to products due to user negligence.

2.) All sales on E-liquids and products are final without exception; With e-liquids, taste is subjective, therefore e-liquids that have been opened and/or used can not be exchanged for another flavor or returned.
3.) Customers are responsible for return shipping unless they have been sent the wrong product.
4.) eBay is not considered an authorized reseller. Any device purchased through eBay will carry no warranty but will however be eligible for diagnostic repair.

Questions pertaining to anything in our terms of service may be sent to this address for assistance: support@vapeunderground.com 

Typographical Errors


In the event that Vape Underground and any and all of Vape Underground's parent and subsidiary companies product is mistakenly listed at an incorrect price,Vape Underground and any and all of Vape Underground's parent and subsidiary companies reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.Vape Underground and any and all of Vape Underground's parent and subsidiary companies reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled,Vape Underground and any and all of Vape Underground's parent and subsidiary companies shall issue a credit to your credit card account in the amount of the incorrect price. 

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